Assistance

General Information

  • USA Information

  • International Information -

  • International (Non-Borderfree Countries) Information

    If you prefer to NOT pay in U.S. currency and need to check eligibility to order online and ship to one of our Borderfree destination countries, Click here.

    If your destination country is NOT eligible for Borderfree shipments oryou prefer paying in U.S. currency, Chat or call us anytime at 1.972.556.6011.

    To shop the Neiman Marcus China website Click here.

  • Canada Orders

    (All dollar values are in USD)

    For Canadian orders, select country at checkout.

    Importer of Record

    For online orders, we use a global shipping partner, BorderFree, and are pleased to offer our world-class merchandise to more than 100 countries.

    For call-in orders only: The recipient is the importer of record and is responsible for complying with all laws and regulations for the Canadian destination. When our customer places an order with NeimanMarcus.com via phone, they authorize our customs broker to act as their agent with Canada Border Service Agency to clear merchandise and process all applicable duties, fees, and taxes.

    Shipping Charges

    Shipping is the charge for catalog and internet order processing, item selection, packaging, processing, transport, and handling. Special shipping requests, including specification of carrier and/or future shipping dates, may include additional charges. Shipping times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift packaging and monogramming.  Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at time of order and subject to the following:

    Standard Shipping

    Unless Priority is requested, your order should arrive in approximately 3 to 5 business days after shipping if ordered by 12:00 noon (CST). Fish & Wildlife items require additional time to ship.

    Priority Shipping

    If requested, add $10.00 to standard shipping. Your order should arrive in approximately 2 to 3 business days after shipping if ordered by 12:00 noon (CST) and may vary depending upon the destination. Please note International Priority orders placed after 12:00 noon (CST) Friday or on Saturday will be processed Monday and should arrive in 2 to 3 business days after shipping if ordered by 12:00 noon (CST) and may vary depending upon the destination. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some postal codes. Fish & Wildlife items require additional time to ship.

    Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations.

    Last Updated January 22, 2015

    Additional Address

    Please add $8.00 to the applicable shipping charges for each additional shipping address.

    Other Information Regarding Your Order

    • Items ordered together may be delivered separately, and the shipping will be allocated over shipments but not necessarily evenly. Some orders may require more than one package to ship; for these shipments the additional charge for Priority and Standard would be a per package charge.
    • Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations.
    • Returns may affect final shipping charges. Shipping charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive shipping credit as shipping was allocated, which may result in a final shipping charge after return that differs from quoted rates.
    • If you request to change the destination address of a shipment en route, an additional charge may be assessed.
    • NeimanMarcus.com is not responsible for refunding the gift packaging charge if Canada Border Services Agency deems it is necessary to open the package.

    Last Updated January 22, 2015

    Merchandise Exceptions

    • Some items are prohibited from shipping to Canada and will be noted within the checkout process. 
    • Certain consumer commodities such as aerosols, nail polish, fragrances, and other alcohol-based products are restricted air shipment products. Our policy is to ship these items ground to Canadian locations for an additional fee of $10.00.
    • Some items require Fish & Wildlife declaration documents to export to Canada. The cost of filing this documentation is $93.00 and will be added to your order total. Fish & Wildlife declaration document fee is non-refundable unless merchandise is defective. Please allow an additional 1 to 3 days for delivery.

    Last Updated June 19, 2014

    Merchandise Total* Standard Priority
    *Total value of merchandise before tax or other charges.
      25.00 and under 25.50 35.50
      25.01 -   50.00 28.50 38.50
      50.01 - 100.00 31.00 41.00
    100.01 - 200.00 34.50 44.50
    200.01 - 300.00 36.50 46.50
    300.01 - 500.00 39.00 49.00
    500.01 - 700.00 42.00 52.00
    700.01 and over 44.00 54.00

    Shipping to Post Office Boxes

    Shipping to Post Office Boxes in Canada is not available at this time.

    Shipping to Nunavut, Prince Edward Island Provinces, and Other Remote Locations

    Orders that cannot ship FedEx due to FedEx limitations will ship Foreign Parcel Post (FPP). Duty, brokerage, and taxes will be the responsibility of the customer.

    Duty & Brokerage (D&B)

    • D&B is calculated based on the value of your merchandise.
    • D&B is applied to a Gift with Purchase.
    • D&B is not applied to tax amounts.
    • D&B is not applied to shipping .
    • D&B is applied to value-added services, such as Gift Packaging.
    • Returns may affect final D&B charges. D&B charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive D&B credit as D&B was allocated, which may result in a final D&B charge after return that differs from quoted rates.

    Last Updated January 22, 2015

    Taxes

    • Canadian Provincial Sales Taxes (PST), Goods and Services Sale Tax (GST), and Harmonized Sales Tax (HST) will be collected on each order when applicable.
    • PST, GST, and HST are not applied to other Canadian taxes.
    • Quebec Sales Tax (QST) will be calculated on all orders shipped to Quebec, and is based on the order’s retail value plus Duty and Brokerage.
    • PST taxes will not be collected for Nunavut and Prince Edward Island; they are the responsibility of the customer.
    • All taxes are calculated and listed as a sum value under Tax.

  • Apparel Size Guides

    Women's Size Guides

    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

    Women's Measuring Instructions
    All measurements are in inches unless otherwise indicated.

    Classic Size Guide

    Classic Size Guide
      P S M L XL
    SIZE 2 4 6 8 10 12 14 16
    BUST 32½ 33½ 34½ 35½ 36½ 38 39½ 41
    WAIST 24 25 26 27 28 29½ 31 32½
    HIP 35 36 37 38 39 40½ 42 43½

    Modern Size Guide

    Modern Size Guide
      XS S M L XL XXL
    SIZE 0 2 4 6 8 10 12 14 16
    BUST 32 33 34½ 35½ 36½ 37½ 39 40½ 41½
    WAIST 24½ 25 - 26 27 28 29 30 31 32 - 33 34
    HIPS 34½ 35 - 36 37 38 39 40 41 42½ 43½

    European Size Conversion

    European Size Conversion
      XS S M L XL XXL
    US 0 2 4 6 8 10 12 14
    FRANCE 32 34 36 38 40 42 44 46
    ITALY 36 38 40 42 44 46 48 50
    UK 4 6 8 10 12 14 16 18
    ITALY 36 38 40 42 44 46 48 50
    DENMARK 30 32 34 36 38 40 42 44
    JAPAN 3 5 7 9 11 13 15 17
    BUST 31 32 33 34½ 35½ 37 38½ 40
    WAIST 24 25 26 27 28 29 - 30 31 32 - 33
    HIPS 34½ 35½ 36½ 37½ 38½ 40 41½ 43

    Women's Size Guide

    Women's Size Guide
      1X 2X 3X
    SIZE 14 16 18 20 22 24
    BUST 40 42 44 46 48 50
    WAIST 31 33 35 37 39½ 42
    HIP 42 44 46 48 50½ 53

    Petite Size Guide

    Petite Size Guide
      PXS PS PM PL
    SIZE 2/4P 6/8P 10/12P 12/14P
    BUST 32½ - 33½ 34½ - 35½ 36½ - 37½ 39½ - 40½
    WAIST 24½ - 25½ 26½ - 27½ 28½ - 29½ 31½ - 32½
    HIP 34½ - 35½ 35½ - 37½ 38½ - 39½ 41½ - 42½

    Tights & Hoisery Size Guide

    Tights & Hoisery Size Guide
      0 - XS 1 - S 2 - M 3 - L 4 - XL
    HIPS 31 - 37 34 - 38 36 - 42 40 - 46 45 - 54
    HEIGHT 4'9" - 5'1" 5'0" - 5'4" 5'2" - 5'8" 5'5" - 5'8" 5'6" - 5'10"

    Belt Size Guide

    Belt Size Guide
    SIZES XXS XS S M L XL XXL
    AMERICAN 26 in 28 in 30 in 32 in 34 in 36 in 38 in
    EUROPEAN 65 cm 70 cm 75 cm 80 cm 85 cm 90 cm 95 cm
    CHINA 2 尺 (chi) 3 2 尺 (chi) 4 2 尺 (chi) 6 2 尺 (chi) 7 2 尺 (chi) 9
    Belt Measuring Instructions

    To find out what size belt you wear, simply follow these guidelines:

    1. First, decide whether you will be wearing the belt at your waist or on your hips (lower rise). This will affect the fit of the belt.
    2. For waist belts, measure around your natural waistline (just at the belly button). This is usually the smallest part of your torso.
    3. For hip belts, measure around the fuller part of your hips (not the fullest), where your low-rise jeans would fall. Note: Hip belts are carried in larger sizes so they can be worn on the hips.
    4. The measurement that you get is your belt size (in inches or centimeters). Note: See our size guide above for inch and centimeter equivalencies.
    5. The size of a belt indicates the measurement from the buckle prong (or other method of closure) to the middle hole of the belt.

    International Conversions (Women's Shoes)

    International Conversions (Women's Shoes)
    AMERICAN EUROPEAN CHINA
    6 36 36
    7 37 37
    8 38 38
    9 39 39
    10 40 40
    11 41 41

    Measuring Instructions for Women

    Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

    • Bust: Wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.
    • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
    • Hips: Stand with your heels together, and measure around the fullest part of your hips.

    Men's Size Guides

    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

    Men's Measuring Instructions
    All measurements are in inches unless otherwise indicated.

    Shirts, Jackets & Outerwear

    Shirts, Jackets & Outerwear
      XS S M L XL XXL XXXL
    NECK (in) 14 - 14½ 14½ - 15 15½ - 16 16 - 16½ 17 - 17½ 18 - 18½ 19 - 19½
    CHEST (in) 34 - 36 36 - 38 38 - 40 42 - 44 44 - 46 46 - 48 48 - 50
    SLEEVE (in) 31 - 32 32 - 33 33 - 34 34 - 35 35 - 36 36 - 37 37 - 38
    EUROPEAN 44 - 46 46 - 48 48 - 50 50 - 52 52 - 54 54 - 56 56 - 58

    Dress Shirts

    Dress Shirts
    AMERICAN (in)
    Neck Size 14½ 15 15½ 16 16½ 17 17½ 18
    Sleeve Length 34 35 35½ 36 36½ 37 37½ 38
    EUROPEAN (cm)
    Neck Size 37 cm 38 cm 39 cm 41 cm 42 cm 43 cm 44 cm 46 cm
    Sleeve Length 87 cm 89 cm 90 cm 91½ cm 93 cm 94 cm 95 cm 96½ cm

    Suits & Sport Coats

    American Jacket Size
    (Chest size in inches)
    34 36 38 40 42 44 46 48 50
    European Jacket Size 44 46 48 50 52 54 56 58 60
    Trousers
    (Waist size in Inches)
    29 31 32 34 35 39 41 43 45

    Trousers, Shorts, & Swimwear

      XS S M L XL XXL
    AMERICAN
    (WAIST SIZE IN INCHES)
    24 26 28 30 32 34 36 38 40 42 44 46
    EUROPEAN 40 42 44 46 48 50 52 54 56 58 60 62

    Undergarments, Pajamas, & Robes

      S M L XL
    CHEST 34 - 36 38 - 40 42 - 44 46 - 48
    WAIST 28 - 30 32 - 34 36 - 38 40 - 42

    Gloves

      S M L XL
    HAND 7½ - 8 8½ - 9 9½ - 10 10½ - 11

    Shoes

    AMERICAN EUROPEAN ENGLISH
    6 38
    38½ 6
    7 39
    39½ 7
    8 40
    40½ 8
    9 42
    42½ 9
    10 43
    10½ 44 10
    11 44½ 10½
    11½ 45 11
    12 45½ 11½
    13 47 12
    Shoe Vendors Using American Sizing
    • Bruno Magli
    • Cole Haan
    • Gucci
    • John Varvatos
    • Puma
    • Salvatore Ferragamo
    Shoe Vendors Using English Sizing
    • Paul Smith
    • Prada
    • Prada Linea Rossa
    • Tod's

    Measuring Instructions for Men

    Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

    • Neck: Measure around the middle of neck (at the Adam's apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.
    • Chest: Wrap the tape around the highest part of your chest and shoulder blades, then drop your arms to your sides to measure.
    • Sleeve: Bend arm and place on hip. Measure along the arm from the center back of your neck to your wrist.
    • Glove: Measure around the dominant hand starting at the knuckles, omitting the thumb.
    • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
    • Inseam: Measure along the inside of the leg just below the crotch to one inch below the ankle.

    Kids' Size Guides

    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

    Infant Apparel Size Guide

    SIZE NEWBORN 0-3 MO. 3-6 MO. 6-9 MO. 12 MO. 18 MO. 24 MO.
    AMERICAN 5½ - 8 8½ - 12 12½ -16 16½ - 19 20 - 23 23½ - 26 26½ - 28
    EUROPEAN 18 - 19½ 20 - 23½ 24 - 25½ 26 - 27½ 28 - 30½ 31 - 32½ 33 - 35½

    Toddler Apparel Size Guide

    SIZE 2T 3T 4T 5T
    HEIGHT (in) 33 - 35½ 36 - 38½ 39 - 41½ 42 - 44½
    WEIGHT (lbs) 26½ - 28 28½ - 32 32½ - 37 37½ - 42
    AGE (yrs) 1½ - 2 2 2 4

    Girls' Apparel Size Guide

      XS S M L XL
    SIZE 4 5 6 6x 7 8 10 12 14 16
    HEIGHT (in) 39 - 41½ 42 - 44½ 45 - 46½ 47 - 48½ 49 - 51½ 52 - 53½ 54 - 55½ 56 - 58 58½ - 60 61- 62½
    WEIGHT (lbs) 32½ - 37 37½ - 42 42½ - 48 48½ - 54 60 66 74 84 96 110
    AGE (yrs) 3 4 5 6 6 - 7 7 - 8 8 - 9 9 - 10 10 - 11 11 - 12

    Boys' Apparel Size Guide

      XS S M L XL
    SIZE 4 5 6 7 8 10 12 14 16
    HEIGHT (in) 39 - 41½ 42 - 44½ 45 - 46½ 47 - 48½ 49 - 51½ 52 - 53½ 54 - 55½ 56 - 58 58½ - 60 61- 62½
    WEIGHT (lbs) 32½ - 37 37½ - 42 42½ - 48 48½ - 54 60 73 87 100 115
    AGE (yrs) 4 5 6 7 7 - 8 9 - 10 11 - 12 12 - 13 13 - 14

    Infant Shoe Size Guide

    AMERICAN 0.0 ½ 1 2 3
    EUROPEAN 16 16 16 17 17 18 18
    ENGLISH N/A N/A ½ 1 1 2
    LENGTH (in) 2⅘ 3⅝ 4 4⅛
    LENGTH (cm) 7 8⅓ 8⁹⁄₁₀ 9⅕ 10⅕ 10½

    Toddler Shoe Size Guide

    AMERICAN 4 5 6 7 8 9 10
    EUROPEAN 19 19 20 20 21 22 22 23 23 24 25 25 26 27
    ENGLISH 3 4 5 6 7 8 9
    LENGTH (in) 4⅝ 5 5⅛ 5⅝ 6 6⅛
    LENGTH (cm) 10⅘ 11⅖ 11⁷⁄₁₀ 12 12¹⁄₁₀ 12⁷⁄₁₀ 13⅓ 14 14⅓ 14⅗ 15½ 15⅗ 15⁹⁄₁₀ 16½

    Kids' (5-8 Years) Shoe Size Guide

    AMERICAN 10½ 11 11½ 12 12½ 13 13½ 1 2 3
    EUROPEAN 27 28 29 30 31 31 31 32 33 33 34 34
    ENGLISH 10 10½ 11 11½ 12 12½ 13 14 1 2
    LENGTH (in) 6⅝ 7 7⅛ 7 ¼ 7⅝ 8 8⅛ 8 ¼
    LENGTH (cm) 16⅘ 17¹⁄₁₀ 17⅘ 18¹⁄₁₀ 18⅖ 19¹⁄₁₀ 19⅖ 19⁷⁄₁₀ 20⅓ 20⅗ 21 21⅗

    Kids' (9 Years & Up) Shoe Size Guide

    AMERICAN 4 5 6 7
    WOMEN'S EQUIVALENT 5 6 7 8
    MEN'S EQUIVALENT N/A N/A N/A N/A N/A 6 7
    EUROPEAN 35 36 36 37 37 38 38 39
    ENGLISH 3 4 5 6
    LENGTH (in) 8⅝ 9 9⅛ 9⅝
    LENGTH (cm) 21⁹⁄₁₀ 22⅕ 22⁹⁄₁₀ 23⅕ 23½ 24¹⁄₁₀ 24⅖ 24⅘
  • Monogramming & Personalization

    You may order monogrammed linens and personalized stationery and other items online. When you select an item that may be monogrammed or personalized, you will automatically be asked to supply the necessary information for that item.

    Because personalized items are not returnable, we ask that you take special care when making your selections. The process takes approximately 2 to 4 weeks for linens and 3 to 4 weeks for stationery; please consider this time requirement when placing your order. For other personalized items, see the expected ship date listed next to the item in your Shopping Cart.

    Please order carefully, as monogrammed and personalized items are not returnable.

  • Measuring for Curtains

    Tips from our Design Team on how to measure for curtains.

    About Our Curtains

    • Width refers to a single curtain panel, even when they are sold in pairs.
    • Rod-pocket curtain length is the distance from the top of the rod pocket to the bottom of the hem. It does not include top ruffles or other decorative treatments above the pocket.
    • Tie-top and tab-top curtain lengths are the distance from the top of the panel to the bottom of the hem. It does not include the ties or tabs.

    How Wide?

    • Measure the width of the window, including any architectural molding or trim (if you want those to be covered by the curtains).
    • For a relaxed but tailored look with curtains loosely gathered, multiply the window width by 1.5 or 2. Divide that number by the width of a single curtain panel to get the number of panels you need.
    • For a full, luxurious look with curtains tightly gathered, multiply window width by 2.5 or 3. Divide that number by the width of a single curtain planel to get the number of panels you need.

    How Long?

    • For a traditional look, mount the curtain rod 4" above the top of the window. The distance from 4" above the window to about 1/2" above the floor is the length of your curtains.
    • For a grand, glamorous look with curtains that "puddle" on the floor, measure from 4" above the window to the floor, then add 3" to 4".
    • To make the room look taller, mount the curtain rod 2" to 3" below the ceiling. The longer curtains will draw the eye upward and create the illusion of a more spacious room.

    Rods & Finials

    • The length of the curtain rod should equal the total fabric width.
    • Add the length of two finials to the rod length to get the total amount of space necessary.
  • Alterations

    Whether you purchased your item at Neiman Marcus, NeimanMarcus.com, Bergdorf Goodman, or BergdorfGoodman.com, alterations are convenient. Simply take your purchase to the nearest full-line Neiman Marcus store or to Bergdorf Goodman, and our master tailors will alter it to fit you perfectly. Standard alteration charges will apply.

  • California Customer Advisory

    In accordance with Proposition 65, please be advised that consuming foods or beverages that have been kept in or served in leaded crystal products sold on this website will expose you to lead, a chemical known to cause birth defects or other reproductive harm.