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International Orders

  • International Information -

    Frequently Asked Questions - International

    Through our partnership with Borderfree, Neiman Marcus is pleased to provide an enhanced International shopping experience for our customers in over 100 countries worldwide!
    Click here to shop online and ship to one of these available countries and pay in the currency of your choice.

    Who is Borderfree?

    Borderfree is a global ecommerce solution who allows Neiman Marcus to present our international shoppers with product prices in the currency of their choice, aggressively competitive international shipping costs, and the lowest possible guaranteed order total, cost-effective international shipping, and much more. Borderfree also allows Neiman Marcus to provide the best customer experience to our international customers.

    How do I place an order?

    If you prefer to NOT pay in U.S. currency and need to check eligibility to order online and ship to one of our Borderfree destination countries, Click here.

    If your destination country is NOT eligible for Borderfree shipments or you prefer paying in U.S. currency, Chat or call us anytime at 1.972.556.6011.

    Last Updated October 11, 2013

    How will I know how much my order will cost?

    Just add items to your shopping cart and click on the checkout button. Borderfree will calculate and display an order total in your preferred currency, including all shipping costs to your international destination, as well as any applicable duties and taxes imposed by the Customs and Revenue authorities in the destination country.

    Are there any additional costs due upon receipt of my order?

    No. When you use the Borderfree global checkout, you will be provided with an order total in your preferred currency. The order total presented will be the exact amount you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

    What currencies does Borderfree support?

    Currently, Borderfree supports billing in over 40 global currencies. Click here to view and select from a list of supported currencies. Once you confirm your preference, you will be able to view our products priced in your selected currency.

    I live in the United States, can I use Borderfree to ship an order Internationally but pay in US Dollars (USD)?

    You can ship your order to any international destination currently supported by Borderfree and pay in U.S. dollars using a Visa, MasterCard, American Express, PayPal, or China UnionPay. This also applies if you are an American traveling or living abroad.

    What payment options does Borderfree support?

    Currently, Borderfree supports Visa, MasterCard, American Express, PayPal, and China UnionPay. The Neiman Marcus credit card can only be used by calling 1.972.556.6011 and placing your order with a Customer Care Associate.

    How much does International shipping cost?

    The international shipping cost will be calculated and guaranteed during the Borderfree global checkout and is calculated based on the service level, the number of items purchased, the weight of the items, the destination country, and all applicable duties and taxes.

    When am I billed?

    Your credit card will be billed by Borderfree at the time your parcel(s) leaves the United States.

    How are duty and taxes charged on International orders?

    Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports, and the Value Added Tax (VAT) rates set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your Neiman Marcus order within the Borderfree global checkout.

    Are there any items that cannot ship to designated countries because they are restricted?

    If, for some reason, there are items that cannot be exported from the United States or imported into a particular destination country, Borderfree will notify you during the checkout process.

    • In compliance with U.S. Department of Transportation rules, restricted items such as fragrances must be delivered via standard shipping and cannot be shipped to Alaska, Hawaii, all U.S. territories, or APO/FPO addresses.
    • Certain consumer commodities such as aerosols, nail polish, fragrances, and other alcohol-based products are restricted air shipment products.
    • Some items require Fish & Wildlife declaration documents to export to certain countries. The cost of filing this documentation is $93.00 and will be added to your order total. Fish & Wildlife declaration document fee is non-refundable unless merchandise is defective. Please allow an additional 1 to 3 days for delivery.

    Are there current restrictions on large dollar items?

    Items greater than $25,000 cannot currently ship to International countries.

    Do you ship to United States military addresses (APO/FPO)?

    Orders shipping to United States military addresses are not subject to the same costs and shipping restrictions as other international orders. Please choose the United States as your shipping destination.

    How can I track my International order?

    Please click here to track your International packages(s). You may also track your package from your Order Shipment Confirmation.

    Your credit card will be billed by Borderfree and 51*Neiman Marcus will appear on your credit card statement.

    Who should I contact if I have questions relating to my order after I have made a purchase?

    You may contact a Neiman Marcus Customer Care Associate 24 hours a day, 7 days a week at 1.972.556.6044, or via chat at NeimanMarcus.com. You may also email and a Neiman Marcus Customer Care Associate will gladly assist you with any questions relating to your international order.

    If your destination country is NOT eligible for Borderfree shipments, call us at 1.972.556.6011.

    Can I purchase or redeem a Neiman Marcus gift card?

    We do not currently support the sale or redemption of Neiman Marcus gift cards for international orders.

    Can I have my merchandise gift packaged or enclose a gift card?

    Gift packaging and gift cards are not available for international orders.

    What is your return policy for International orders?

    Neiman Marcus wants you to be completely happy with your purchase. If for any reason you are not satisfied, you may contact our Customer Care Contact Center 24 hours a day, 7 days a week at 1.972.556.6044, or via chat online, or email. Customer care will provide you with a required Return Merchandise Authorization (RMA) number.

    If your destination country is NOT eligible for Borderfree shipments, call us at 1.972.556.6011.

    Please allow up to six (6) weeks for processing your return and credit from your financial institution.

  • International (Non-Borderfree Countries) Information

    If you prefer to NOT pay in U.S. currency and need to check eligibility to order online and ship to one of our Borderfree destination countries, Click here.

    If your destination country is NOT eligible for Borderfree shipments or you prefer paying in U.S. currency, Chat or call us anytime at 1.972.556.6011.

    To shop the Neiman Marcus China website Click here.

  • Canada Orders

    (All dollar values are in USD)

    For Canadian orders, select country at checkout.

    Importer of Record

    For online orders, we use a global shipping partner, BorderFree, and are pleased to offer our world-class merchandise to more than 100 countries.

    For call-in orders only: The recipient is the importer of record and is responsible for complying with all laws and regulations for the Canadian destination. When our customer places an order with NeimanMarcus.com via phone, they authorize our customs broker to act as their agent with Canada Border Service Agency to clear merchandise and process all applicable duties, fees, and taxes.

    Last Updated June 19, 2014

    Delivery & Processing Charges (D&P)

    D&P is the charge for catalog and internet order processing, item selection, packaging, processing, transport, and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift packaging and monogramming.  Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

    Standard Delivery

    Unless Priority is requested, your order should arrive in approximately 3 to 5 business days after shipping if ordered by 12:00 noon (CST). Fish & Wildlife items require additional time to ship.

    Priority Delivery

    "If requested, add $10.00 to standard D&P. Your order should arrive in approximately 2 to 3 business days after shipping if ordered by 12:00 noon (CST) and may vary depending upon the destination. Please note International Priority orders placed after 12:00 noon (CST) Friday or on Saturday will be processed Monday and should arrive in 2 to 3 business days after shipping if ordered by 12:00 noon (CST) and may vary depending upon the destination. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some postal codes. Fish & Wildlife items require additional time to ship.

    Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations.

    Last Updated June 26, 2014

    Additional Address

    Please add $8.00 to the applicable D&P charges for each additional delivery address.

    Other Information Regarding Your Order

    • Items ordered together may be delivered separately, and the D&P will be allocated over shipments but not necessarily evenly. Some orders may require more than one package to ship; for these shipments the additional charge for Priority and Standard would be a per package charge.
    • Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations.
    • If you request to change the destination address of a shipment en route, an additional charge may be assessed.
    • Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.
    • NeimanMarcus.com is not responsible for refunding the gift packaging charge if Canada Border Services Agency deems it is necessary to open the package.

    Last Updated June 26, 2014

    Merchandise Exceptions

    • Some items are prohibited from shipping to Canada and will be noted within the checkout process. 
    • Certain consumer commodities such as aerosols, nail polish, fragrances, and other alcohol-based products are restricted air shipment products. Our policy is to ship these items ground to Canadian locations for an additional fee of $10.00.
    • Some items require Fish & Wildlife declaration documents to export to Canada. The cost of filing this documentation is $93.00 and will be added to your order total. Fish & Wildlife declaration document fee is non-refundable unless merchandise is defective. Please allow an additional 1 to 3 days for delivery.
    • Certain items requiring special delivery have increased Delivery & Processing charges based on a shipment address to Canada. This amount is indicated on the shipping options page within checkout.

    Last Updated June 19, 2014



    Merchandise Total* Standard Priority
      25.00 and under 25.50 35.50
      25.01 -   50.00 28.50 38.50
      50.01 - 100.00 31.00 41.00
    100.01 - 200.00 34.50 44.50
    200.01 - 300.00 36.50 46.50
    300.01 - 500.00 39.00 49.00
    500.01 - 700.00 42.00 52.00
    700.01 and over 44.00 54.00
    *Total value of merchandise before tax or other charges.

    Delivery to Post Office Boxes

    Delivery to Post Office Boxes in Canada is not available at this time.

    Delivery to Nunavut, Prince Edward Island Provinces, and Other Remote Locations

    Orders that cannot ship FedEx due to FedEx limitations will ship Foreign Parcel Post (FPP). Duty, brokerage, and taxes will be the responsibility of the customer.

    Duty & Brokerage (D&B)

    • D&B is calculated based on the value of your merchandise.
    • D&B is applied to a Gift with Purchase.
    • D&B is not applied to tax amounts.
    • D&B is not applied to D&P .
    • D&B is applied to value-added services, such as Gift Packaging.
    • Returns may affect final D&B charges. D&B charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive D&B credit as D&B was allocated, which may result in a final D&B charge after return that differs from quoted rates.

    Last Updated June 19, 2014

    Taxes

    • Canadian Provincial Sales Taxes (PST), Goods and Services Sale Tax (GST), and Harmonized Sales Tax (HST) will be collected on each order when applicable.
    • PST, GST, and HST are not applied to other Canadian taxes.
    • Quebec Sales Tax (QST) will be calculated on all orders shipped to Quebec, and is based on the order’s retail value plus Duty and Brokerage.
    • PST taxes will not be collected for Nunavut and Prince Edward Island; they are the responsibility of the customer.
    • All taxes are calculated and listed as a sum value under Tax.

    RETURNS FROM CANADA

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective.

    Return Within Amount of Credit
    0 to 60 days from receipt of merchandise 100% of purchase price
    61 to 120 days from receipt of merchandise 75% of purchase price
    121 to 180 days from receipt of merchandise 50% of purchase price
    181+ days from receipt of merchandise 0%

    Merchandise returned more than six months after the delivery date will be shipped back to you at your expense.

    Sale and Last Call® Online Clearance Merchandise must be returned within 30 days of receipt of merchandise.

    Gifts

    When a gift is returned, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online.

    Other Items

    "All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. For cosmetic color consultation, we recommend contacting your nearest Neiman Marcus store and asking to speak with a cosmetic specialist who will be happy to assist with selections matching your skin tone and type. Once placed, orders for personalized items cannot be canceled, and personalized items cannot be returned. We ask that you take special care when specifying initials or names, and if requested, the style and color of the personalization. Perishable foods are not returnable. Please call us at 1-888-888-4757 for questions about your perishable items. All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items that do not apply to the above policy such as jewelry, fine art, etc., will be noted on the packing slip on that item.

    Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations.

    Last Updated June 26, 2014

    If you have any questions about the merchandise you received, please contact NeimanMarcus.com at 1.888.888.4757.

    Merchandise Value of $5,000 or More

    To ensure the proper handling of a return for merchandise with a retail value of $5,000 or more, please call 1-800-825-8255 extension 5740, Monday through Friday, 8:00am to 8:00pm (CST) to arrange a special pick up. Do not use the enclosed FedEx PRP Return Label for merchandise with a retail value of $5,000 or more. Returns will be subject to a $30.00 (U.S.) processing fee unless defective. For your convenience, pickups are Monday through Friday.

    Fish & Wildlife declaration document fees are non-refundable unless merchandise is defective.
    Last Updated July 19, 2014

    FedEx Ground PRP Returns

    When you return your merchandise using the enclosed FedEx PRP Return Label, you are authorizing our Canadian customs broker to submit a claim for duty and taxes to Canada Border Services Agency on your behalf and to receive, endorse and deposit all such refunds. NeimanMarcus.com will refund the purchase price, applicable duty, and taxes directly to you when your return reaches our fulfillment center and is fully processed.?? Returns will be subject to a $30.00 (U.S.) processing fee unless defective.

    Last Updated June 30, 2014

    Other Carrier Returns

    Customers who process a return through other carriers will do so at their own expense.?? Return freight, duty and taxes will be the responsibility of the customer. Any duty or taxes initially paid at time of purchase will also be the responsibility of the customer to file for reimbursement with Canada Border Services Agency.

    Last Updated June 19, 2014

    If you did not retain the original commercial invoice, you will need to take your return to your local Postal Office and send back at your own expense to NM Direct, 123 Customer Way, Irving, TX  75039.

    Please allow 3 to 4 weeks for credit to be processed.

    Canadian Return Instructions

    When you return your merchandise using the enclosed FedEx PRP Return Label, you are authorizing our Canadian customs broker to submit a claim for duty and taxes to Canada Border Services Agency on your behalf and to receive, endorse, and deposit all such refunds. NM Direct will refund the purchase price, applicable duty, and taxes directly to you when your return reaches our fulfillment center and is fully processed.

    Last Updated June 19, 2014

    If you wish to return your items, please follow the steps below:

    (For merchandise over $5,000 please see above.)

    STEP 1 – Circle the item(s) you wish to return on your FedEX Commercial Invoice and note the return reason and enclose in your shipping carton. (Return Reason Codes are listed on your packing slip.)
    STEP 2 – Affix the top right-hand Receipt/Shipper Number sticker to the Commercial Invoice.
    STEP 3 – Enclose the FedEx Commercial Invoice & NM Packing Slip in your shipping carton. Commercial Sample
    STEP 4 – Fill out the top portion of the enclosed FedEx PRP Return Label with your Name, Address, City, Province, Postal Code, and the Order # from your packing slip. Return Label
    STEP 5 – Affix the FedEx PRP Return Label to the outside of your shipping carton.  To avoid any confusion, please be sure you deface or cover the original shipping label. (If you were shipped a box with an ORM-D label, please reuse same box and DO NOT deface or cover the label.)
    STEP 6 – Peel off the Shipper Receipt portion and retain for your records.
    STEP 7 – Return the shipping carton to any FedEx/Kinko’s location.

    If you did not retain the original commercial invoice, you will need to take your return to your local Postal Office and send back at your own expense to NM Direct, 123 Customer Way, Irving, TX  75039.  Original duty, tax, and freight will not be refunded.

    Please allow 3 to 4 weeks for your credit to be processed.

    If you have questions, please contact NeimanMarcus.com at 1.888.888.4757.

  • Price Adjustments

    Prices are subject to change. Excluding Online Clearance merchandise, we offer a one-time (single order) refund or adjustment for items purchased within 10 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items and Online Clearance items. For questions and adjustments, call 1.972.556.6044.

    If your destination country is NOT eligible for Borderfree shipments, call us at 1.972.556.6011.

    We work hard to ensure the accuracy of pricing on NeimanMarcus.com, but despite our best efforts, pricing errors may occur.

    • If an item's correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
    • If an item's correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days, we will cancel your order and notify you of such cancellation.
  • Order Cancellation

    You may be able to cancel a Neiman Marcus order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. A pickup and/or restock fee may apply.

    Personalized and monogrammed orders cannot be canceled or returned.

    REGISTERED CUSTOMERS: You may cancel your web order online. Click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

    NON-REGISTERED CUSTOMERS: Please call toll-free 1.972.556.6044 to determine order status; to cancel it, please have your order number ready.

    If your destination country is NOT eligible for Borderfree shipments, call us at 1.972.556.6011.

  • Merchandise & Availability

    NeimanMarcus.com offers an edited selection of the merchandise available in Neiman Marcus stores and through Neiman Marcus By Mail. We frequently add new designers and exciting products to our selection—stay updated by registering for Neiman Marcus email. We reserve the right to limit quantities ordered.

    Exclusive Merchandise: Items developed exclusively for Neiman Marcus may appear at both Neiman Marcus and Bergdorf Goodman, divisions of The Neiman Marcus Group, Inc.

  • Your Online Account

    Your online account

    Register with NeimanMarcus.com for the most convenient shopping experience. Once you register, you will not have to reenter your credit card and shipping information, and you may also view your web order status. Register or sign in here.

  • Order Status & History

    Order Updates:

    We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.

    REGISTERED CUSTOMERS: You may be able to cancel your web item(s) online as long as the order status is "in process." If order status is "shipped," it cannot be canceled. To view your order status, click on YOUR ONLINE ACCOUNT, sign in, select "View Web Order History", click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.

    NON-REGISTERED CUSTOMERS: Please call toll-free 1.972.556.6044 to determine order status; to cancel it, please have your order number ready.

    If your destination country is NOT eligible for Borderfree shipments, call us at 1.972.556.6011.

  • Apparel Size Guides

     
     
    Women's Size Guides
    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.
    Click here for measuring instructions. All measurements are in inches unless otherwise indicated.
      P S M L XL

    SIZE

    2

    4

    6

    8

    10

    12

    14

    16

    BUST

    32½

    33½

    34½

    35½

    36½

    38

    39½

    41

    WAIST

    24

    25

    26

    27

    28

    29½

    31

    32½

    HIP

    35

    36

    37

    38

    39

    40½

    42

    43½

      XS S M L XL XXL

    SIZE

    0

    2

    4

    6

    8

    10

    12

    14

    16

    BUST

    32

    33

    34½

    35½

    36½

    37½

    39

    40½

    41½

    WAIST

    24½

    25 - 26

    27

    28

    29

    30

    31

    32 - 33

    34

    HIPS

    34½

    35 - 36

    37

    38

    39

    40

    41

    42½

    43½

      XS S M L XL XXL

      US  

      0  

      2  

      4  

      6  

      8  

      10  

      12  

      14  

    FRANCE

    32

    34

    36

    38

    40

    42

    44

    46

    ITALY

    36

    38

    40

    42

    44

    46

    48

    50

    UK

    4

    6

    8

    10

    12

    14

    16

    18

    ITALY

    36

    38

    40

    42

    44

    46

    48

    50

    DENMARK

    30

    32

    34

    36

    38

    40

    42

    44

    JAPAN

    3

    5

    7

    9

    11

    13

    15

    17

    BUST

    31

    32

    33

    34½

    35½

    37

    38½

    40

    WAIST

    24

    25

    26

    27

    28

    29 - 30

    31

    32 - 33

    HIPS

    34½

    35½

    36½

    37½

    38½

    40

    41½

    43

      1X 2X 3X

    SIZE

    14

    16

    18

    20

    22

    24

    BUST

    40

    42

    44

    46

    48

    50

    WAIST

    31

    33

    35

    37

    39½

    42

    HIP

    42

    44

    46

    48

    50½

    53

      PXS PS PM PL

    SIZE

    2/4P

    6/8P

    10/12P

    12/14P

    BUST

    32½ - 33½

    34½ - 35½

    36½ - 37½

    39½ - 40½

    WAIST

    24½ - 25½

    26½ - 27½

    28½ - 29½

    31½ - 32½

    HIP

    34½ - 35½

    35½ - 37½

    38½ - 39½

    41½ - 42½

      0 - XS 1 - S 2 - M 3 - L 4 - XL

    HIPS

    31 - 37

    34 - 38

    36 - 42

    40 - 46

    45 - 54

    HEIGHT

    4'9" - 5'1"

    5'0" - 5'4"

    5'2" - 5'8"

    5'5" - 5'8"

    5'6" - 5'10"

    SIZES XS S M L XL

    AMERICAN

    25

    27

    29

    31

    33

    EUROPEAN

    75 cm

    80 cmp>

    85 cm

    90 cm

    95 cm

    Belt Measuring Instructions
    To find out what size belt you wear, simply follow these guidelines:
    1. 1. First, decide whether you will be wearing the belt at your waist or on your hips (lower rise). This will affect the fit of the belt.
    2. 2. For waist belts, measure around your natural waistline (just at the belly button). This is usually the smallest part of your torso.
    3. 3. For hip belts, measure around the fuller part of your hips (not the fullest), where your low-rise jeans would fall. Note: Hip belts are carried in larger sizes so they can be worn on the hips.
    4. 4. The measurement that you get is your belt size (in inches or centimeters). Note: See our size guide above for inch and centimeter equivalencies.
    5. 5. The size of a belt indicates the measurement from the buckle prong (or other method of closure) to the middle hole of the belt.
     
    AMERICAN EUROPEAN

    6

    36

    7

    37

    8

    38

    9

    39

    10

    40

    11

    41

     
    Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

    • Bust: Wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.
    • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
    • Hips: Stand with your heels together, and measure around the fullest part of your hips.
     
     
    Men's Size Guides
    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.
    Click here for measuring instructions. All measurements are in inches unless otherwise indicated.
      XS S M L XL XXL XXXL

    NECK (in)

    14 - 14½

    14½ - 15

    15½ - 16

    16 - 16½

    17 - 17½

    18 - 18½

    19 - 19½

    CHEST (in)

    34 - 36

    36 - 38

    38 - 40

    42 - 44

    44 - 46

    46 - 48

    48 - 50

    SLEEVE (in)

    31 - 32

    32 - 33

    33 - 34

    34 - 35

    35 - 36

    36 - 37

    37 - 38

    EUROPEAN

    44 - 46

    46 - 48

    48 - 50

    50 - 52

    52 - 54

    54 - 56

    56 - 58

    AMERICAN (in)

    Neck Size

    14½

    15

    15½

    16

    16½

    17

    17½

    18

    Sleeve Length

    34

    35

    35½

    36

    36½

    37

    37½

    38

    EUROPEAN (cm)

    Neck Size

    37 cm

    38 cm

    39 cm

    41 cm

    42 cm

    43 cm

    44 cm

    46 cm

    Sleeve Length

    87 cm

    89 cm

    90 cm

    91½ cm

    93 cm

    94 cm

    95 cm

    96½ cm

    AMERICAN JACKET SIZE
    (CHEST SIZE IN INCHES)

    34

    36

    38

    40

    42

    44

    46

    48

    50

    EUROPEAN JACKET SIZE

    44

    46

    48

    50

    52

    54

    56

    58

    60

    TROUSERS
    (WAIST SIZE IN INCHES)

    29

    31

    32

    34

    35

    39

    41

    43

    45

      XS S M L XL XXL

    AMERICAN
    (WAIST SIZE IN INCHES)

    24

    26

    28

    30

    32

    34

    36

    38

    40

    42

    44

    46

    EUROPEAN

    40

    42

    44

    46

    48

    50

    52

    54

    56

    58

    60

    62

      S M L XL

    CHEST

    34 - 36

    38 - 40

    42 - 44

    46 - 48

    WAIST

    28 - 30

    32 - 34

    36 - 38

    40 - 42

      S M L XL

    HAND

    7½ - 8

    8½ - 9

    9½ - 10

    10½ - 11

    AMERICAN EUROPEAN ENGLISH

    6

    38

    38½

    6

    7

    39

    39½

    7

    8

    40

    40½

    8

    9

    42

    42½

    9

    10

    43

    10½

    44

    10

    11

    44½

    10½

    11½

    45

    11

    12

    45½

    11½

    13

    47

    12

    Shoe Vendors Using American Sizing
    • Bruno Magli
    • Cole Haan
    • Gucci
    • John Varvatos
    • Puma
    • Salvatore Ferragamo
    Shoe Vendors Using English Sizing
    • Paul Smith
    • Prada
    • Prada Linea Rossa
    • Tod's
    Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.
    • Neck: Measure around the middle of neck (at the Adam's apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.
    • Chest: Wrap the tape around the highest part of your chest and shoulder blades, then drop your arms to your sides to measure.
    • Sleeve: Bend arm and place on hip. Measure along the arm from the center back of your neck to your wrist.
    • Glove: Measure around the dominant hand starting at the knuckles, omitting the thumb.
    • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
    • Inseam: Measure along the inside of the leg just below the crotch to one inch below the ankle.
     
    Kids' Size Guides
    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.
    Click here for measuring instructions. All measurements are in inches unless otherwise indicated.
    SIZE NEWBORN 0-3 MONTHS 3-6 MONTHS 6-9 MONTHS 12 MONTHS 18 MONTHS 24 MONTHS

    AMERICAN

    5½ - 8

    8½ - 12

    12½ -16

    16½ - 19

    20 - 23

    23½ - 26

    26½ - 28

    EUROPEAN

    18 - 19½

    20 - 23½

    24 - 25½

    26 - 27½

    28 - 30½

    31 - 32½

    33 - 35½

    SIZE 2T 3T 4T 5T

    HEIGHT (iN)

    33 - 35½

    36 - 38½

    39 - 41½

    42 - 44½

    WEIGHT (LBS)

    26½ - 28

    28½ - 32

    32½ - 37

    37½ - 42

    AGE (YRS)

    1½ - 2

    2

    2

    4

      XS S M L XL

    SIZE

    4

    5

    6

    6x

    7

    8

    10

    12

    14

    16

    HEIGHT (IN)

    39 - 41½

    42 - 44½

    45 - 46½

    47 - 48½

    49 - 51½

    52 - 53½

    54 - 55½

    56 - 58

    58½ - 60

    61- 62½

    WEIGHT (LBS)

    32½ - 37

    37½ - 42

    42½ - 48

    48½ - 54

    60

    66

    74

    84

    96

    110

    AGE (YRS)

    3

    4

    5

    6

    6 - 7

    7 - 8

    8 - 9

    9 - 10

    10 - 11

    11 - 12

      XS S M L XL

    SIZE

    4

    5

    6

    7

    8

    10

    12

    14

    16

    HEIGHT (IN)

    39 - 41½

    42 - 44½

    45 - 46½

    47 - 48½

    49 - 51½

    52 - 53½

    54 - 55½

    56 - 58

    58½ - 60

    61- 62½

    WEIGHT (LBS)

    32½ - 37

    37½ - 42

    42½ - 48

    48½ - 54

    60

    73

    87

    100

    115

    AGE (YRS)

    4

    5

    6

    7

    7 - 8

    9 - 10

    11 - 12

    12 - 13

    13 - 14

    AMERICAN

    0.0

    ½

    1

    2

    3

    EUROPEAN

    16

    16

    16

    17

    17

    18

    18

    ENGLISH

    N/A

    N/A

    ½

    1

    1

    2

    LENGTH (IN)

    2⅘

    3⅝

    4

    4⅛

    LENGTH (CM)

    7

    8⅓

    8

    9⅕

    10⅕

    10½

    AMERICAN

    4

    5

    6

    7

    8

    9

    10

    EUROPEAN

    19

    19

    20

    20

    21

    22

    22

    23

    23

    24

    25

    25

    26

    27

    ENGLISH

    3

    4

    5

    6

    7

    8

    9

    LENGTH (IN)

    4⅝

    5

    5⅛

    5⅝

    6

    6⅛

    LENGTH (CM)

    10⅘

    11⅖

    11

    12

    12

    12

    13⅓

    14

    14⅓

    14⅗

    15½

    15⅗

    15

    16½

    AMERICAN

    10½

    11

    11½

    12

    12½

    13

    13½

    1

    2

    3

    EUROPEAN

    27

    28

    29

    30

    31

    31

    31

    32

    33

    33

    34

    34

    ENGLISH

    10

    10½

    11

    11½

    12

    12½

    13

    14

    1

    2

    LENGTH (IN)

    6⅝

    7

    7⅛

    7 ¼

    7⅝

    8

    8⅛

    8 ¼

    LENGTH (CM)

    16⅘

    17

    17⅘

    18

    18⅖

    19

    19⅖

    19

    20⅓

    20⅗

    21

    21⅗

    AMERICAN

    4

    5

    6

    7

    WOMEN'S EQUIVALENT

    5

    6

    7

    8

    MEN'S EQUIVALENT

    N/A

    N/A

    N/A

    N/A

    N/A

    6

    7

    EUROPEAN

    35

    36

    36

    37

    37

    38

    38

    39

    ENGLISH

    3

    4

    5

    6

    LENGTH (IN)

    8⅝

    9

    9⅛

    9⅝

    LENGTH (CM)

    21

    22⅕

    22

    23⅕

    23½

    24

    24⅖

    24⅘

  • Monogramming & Personalization

    You may order monogrammed linens and personalized stationery and other items online. When you select an item that may be monogrammed or personalized, you will automatically be asked to supply the necessary information for that item.

    Because personalized items are not returnable, we ask that you take special care when making your selections. The process takes approximately 2 to 4 weeks for linens and 3 to 4 weeks for stationery; please consider this time requirement when placing your order. For other personalized items, see the expected ship date listed next to the item in your Shopping Cart.

    Please order carefully, as monogrammed and personalized items are not returnable.

  • Measuring for Curtains

    Tips from our Design Team on how to measure for curtains.

    strong>ABOUT OUR CURTAINS

    • Width refers to a single curtain panel, even when they are sold in pairs.
    • Rod-pocket curtain length is the distance from the top of the rod pocket to the bottom of the hem. It does not include top ruffles or other decorative treatments above the pocket.
    • Tie-top and tab-top curtain lengths are the distance from the top of the panel to the bottom of the hem. It does not include the ties or tabs.

    HOW WIDE?

    • Measure the width of the window, including any architectural molding or trim (if you want those to be covered by the curtains).
    • For a relaxed but tailored look with curtains loosely gathered, multiply the window width by 1.5 or 2. Divide that number by the width of a single curtain panel to get the number of panels you need.
    • For a full, luxurious look with curtains tightly gathered, multiply window width by 2.5 or 3. Divide that number by the width of a single curtain planel to get the number of panels you need.

    HOW LONG?

    • For a traditional look, mount the curtain rod 4" above the top of the window. The distance from 4" above the window to about 1/2" above the floor is the length of your curtains.
    • For a grand, glamorous look with curtains that "puddle" on the floor, measure from 4" above the window to the floor, then add 3" to 4".
    • To make the room look taller, mount the curtain rod 2" to 3" below the ceiling. The longer curtains will draw the eye upward and create the illusion of a more spacious room.

    RODS & FINIALS

    • The length of the curtain rod should equal the total fabric width.
    • Add the length of two finials to the rod length to get the total amount of space necessary.