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Returns & Exchanges

  • Online Purchases - International

    Neiman Marcus wants you to be completely happy with your purchase. If for any reason you are not satisfied, you may contact our Customer Care Contact Center 24 hours a day, 7 days a week at 1.972.556.6044, or via chat online, or email. Customer care will provide you with a required Return Merchandise Authorization (RMA) number.

    Please allow up to six (6) weeks for processing your return and credit from your financial institution.

  • Online Purchases - International (Non-Borderfree Countries)

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.

    Returns & Exchanges Last Updated March 11, 2014.

    Gifts
    When returning a gift, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.

    Returning Merchandise By Mail
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    Other Items

    Personalized and monogrammed orders cannot be cancelled or returned.

    All precious jewelry must be returned within 60 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items such as jewelry, fine art, etc., will be noted on the packing slip on that item.

    Please allow up to six (6) weeks for processing your return and credit from your financial institution.

    Returning Online Purchases In Store
    Neiman Marcus online purchases may be returned to any Neiman Marcus store (excluding Last Call and Cusp stores). Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Credit will be given to the original form of payment.

    Returns without a packing slip are to be taken to the Customer Service department. Credit will be given to the original form of payment. Gift recipients will receive a Neiman Marcus Group Merchandise Credit Gift Card. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalogs, and online.

  • Online Purchases - Canada

  • the book & Store Purchases

    For Canada Information, click here.

    Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store.

    Gifts
    When returning a gift, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.

    Returning the book Merchandise to a Store
    Neiman Marcus the book purchases may be returned to any Neiman Marcus store (excluding Last Call and CUSP stores). Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Credit will be given to the original form of payment. Returns without a packing slip are to be taken to the Customer Service department. Credit will be given to the original form of payment.
    Last Updated October 18, 2013.

    Returning the book Merchandise By Mail
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    Please allow up to six (6) weeks for processing your return and credit from your financial institution.

    Last Updated September 19, 2013.

    Other Items

    Personalized and monogrammed items cannot be returned.

    All precious jewelry must be returned within 60 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items such as jewelry, fine art, etc., will be noted on the packing slip of that item.
    Last Updated October 18, 2013.

  • Catalog Purchases

    For Canada Information, click here.

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.

    Returns & Exchanges Last Updated March 11, 2014.

    Gifts
    When returning a gift, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.

    Returning Catalog Merchandise to a Store
    Neiman Marcus catalog purchases may be returned to any Neiman Marcus store (excluding Last Call and Cusp stores). Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Credit will be given to the original form of payment.

    Returns without a packing slip are to be taken to the Customer Service department. Credit will be given to the original form of payment.

    Returning By Mail
    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    Please allow up to six (6) weeks for processing your return and credit from your financial institution.

    Other Items

    Personalized and monogrammed orders cannot be canceled or returned.

    All precious jewelry must be returned within 60 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items that do not apply to the above policy, such as jewelry, fine art, etc., will be noted on the packing slip on that item.