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Global
  • How To Order

    Through our partnership with Borderfree, Neiman Marcus is pleased to provide an enhanced International shopping experience for our customers in over 100 countries worldwide!

    To change the country destination and pay in the currency of your choice, follow the directions below:

    • Mobile browser: Click on "Change County" located at the bottom of the page
    • Desktop browser: Click on "Change Country" located at the top right hand corner of the page

    Once you confirm your preference, you will be able to view our products priced in your selected currency.

    Just add items to your shopping cart and click on the checkout button. Borderfree will calculate and display an order total in your preferred currency, including all shipping costs to your international destination, as well as any applicable duties and taxes imposed by the Customs and Revenue authorities in the destination country.

    Just add items to your shopping cart and click on the checkout button. Borderfree will calculate and display an order total in your preferred currency, including all shipping costs to your international destination, as well as any applicable duties and taxes imposed by the Customs and Revenue authorities in the destination country. The order total presented will be the exact amount you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

    If your destination country is NOT eligible for Borderfree shipments or you prefer paying in U.S. currency, Chat or call us anytime at 1.972.556.6011.

    Last Updated October 27, 2016

  • Shipping

    The international shipping cost will be calculated and guaranteed during the Borderfree global checkout and is calculated based on the service level, the number of items purchased, the weight of the items, the destination country, and all applicable duties and taxes.

    Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports, and the Value Added Tax (VAT) rates set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your Neiman Marcus order within the Borderfree global checkout.

  • Track Your Borderfree Order

  • Returns

    Neiman Marcus wants you to be completely happy with your purchase. If for any reason you are not satisfied, you may contact our Customer Care Contact Center 24 hours a day, 7 days a week at 1.972.556.6044 or email. Customer care will provide you with a required Return Merchandise Authorization (RMA) number.

    International orders returned directly to a Neiman Marcus store or sent to NeimanMarcus.com without a Return Merchandise Authorization (RMA), will receive a refund for the merchandise only. Duties, taxes or tariffs will not be refunded.

    If you chose to pay duties and taxes at time of delivery (COD), you will not be credited for the duties, taxes or tariffs.

    Please allow up to six (6) weeks for processing your return and credit from your financial institution.

    Last Updated August 12, 2016

  • United States Military Addresses (APO/FPO)

    If you are shipping to a US or Military Address (APO/FPO) please proceed through the regular checkout process.

    Orders shipping to United States military addresses are not subject to the same costs and shipping restrictions as other international orders.

    Last Updated October 27, 2016

  • Canadian Orders

    (All dollar values are in USD)

    For Canadian orders, select country at checkout.

    Importer of Record

    For online orders, we use a global shipping partner, BorderFree, and are pleased to offer our world-class merchandise to more than 100 countries.

    For call-in orders only: The recipient is the importer of record and is responsible for complying with all laws and regulations for the Canadian destination. When our customer places an order with NeimanMarcus.com via phone, they authorize our customs broker to act as their agent with Canada Border Service Agency to clear merchandise and process all applicable duties, fees, and taxes.

    Shipping Charges

    Shipping is the charge for catalog and internet order processing, item selection, packaging, processing, transport, and handling. Special shipping requests, including specification of carrier and/or future shipping dates, may include additional charges. Shipping times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests, such as gift packaging and monogramming.  Shipments and deliveries occur only on weekdays. Shipping is subject to change and will be determined at time of order and subject to the following:

    Standard Shipping

    Unless Priority is requested, your order should arrive in approximately 3 to 5 business days after shipping if ordered by 12:00 noon (CST). Fish & Wildlife items require additional time to ship.

    Priority Shipping

    If requested, add $10.00 to standard shipping. Your order should arrive in approximately 2 to 3 business days after shipping if ordered by 12:00 noon (CST) and may vary depending upon the destination. Please note International Priority orders placed after 12:00 noon (CST) Friday or on Saturday will be processed Monday and should arrive in 2 to 3 business days after shipping if ordered by 12:00 noon (CST) and may vary depending upon the destination. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for some postal codes. Fish & Wildlife items require additional time to ship.

    Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations.

    Last Updated January 22, 2015

    Additional Address

    Please add $8.00 to the applicable shipping charges for each additional shipping address.

    Other Information Regarding Your Order

    Items ordered together may be delivered separately, and the shipping will be allocated over shipments but not necessarily evenly. Some orders may require more than one package to ship; for these shipments the additional charge for Priority and Standard would be a per package charge.
    Certain items considered hazardous materials including aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted to ground-only transport, due to air transportation restrictions and regulations.
    Returns may affect final shipping charges. Shipping charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive shipping credit as shipping was allocated, which may result in a final shipping charge after return that differs from quoted rates.
    If you request to change the destination address of a shipment en route, an additional charge may be assessed.
    NeimanMarcus.com is not responsible for refunding the gift packaging charge if Canada Border Services Agency deems it is necessary to open the package.

    Last Updated January 22, 2015

    Merchandise Exceptions

    Some items are prohibited from shipping to Canada and will be noted within the checkout process. 
    Certain consumer commodities such as aerosols, nail polish, fragrances, and other alcohol-based products are restricted air shipment products. Our policy is to ship these items ground to Canadian locations for an additional fee of $10.00.
    Some items require Fish & Wildlife declaration documents to export to Canada. The cost of filing this documentation is $93.00 and will be added to your order total. Fish & Wildlife declaration document fee is non-refundable unless merchandise is defective. Please allow an additional 1 to 3 days for delivery.

    Last Updated June 19, 2014

    Merchandise Total*StandardPriority
    *Total value of merchandise before tax or other charges.
      25.00 and under 25.50 35.50
      25.01 -   50.00 28.50 38.50
      50.01 - 100.00 31.00 41.00
    100.01 - 200.00 34.50 44.50
    200.01 - 300.00 36.50 46.50
    300.01 - 500.00 39.00 49.00
    500.01 - 700.00 42.00 52.00
    700.01 and over 44.00 54.00

    Shipping to Post Office Boxes

    Shipping to Post Office Boxes in Canada is not available at this time.

    Shipping to Nunavut, Prince Edward Island Provinces, and Other Remote Locations

    Orders that cannot ship FedEx due to FedEx limitations will ship Foreign Parcel Post (FPP). Duty, brokerage, and taxes will be the responsibility of the customer.

    Duty & Brokerage (D&B)

    • D&B is calculated based on the value of your merchandise.
    • D&B is applied to a Gift with Purchase.
    • D&B is not applied to tax amounts.
    • D&B is not applied to shipping .
    • D&B is applied to value-added services, such as Gift Packaging.
    • Returns may affect final D&B charges. D&B charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Neiman Marcus will receive D&B credit as D&B was allocated, which may result in a final D&B charge after return that differs from quoted rates.

    Last Updated January 22, 2015

    Taxes

    • Canadian Provincial Sales Taxes (PST), Goods and Services Sale Tax (GST), and Harmonized Sales Tax (HST) will be collected on each order when applicable.
    • PST, GST, and HST are not applied to other Canadian taxes.
    • Quebec Sales Tax (QST) will be calculated on all orders shipped to Quebec, and is based on the order’s retail value plus Duty and Brokerage.
    • PST taxes will not be collected for Nunavut and Prince Edward Island; they are the responsibility of the customer.
    • All taxes are calculated and listed as a sum value under Tax.
  • Exchange Rate

    Your order total is guaranteed at the exchange rate set when your order is placed. Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.??

    neimanmarucs.com updates exchange rates every day. You'll receive a message if exchange rates have been updated while you're shopping.

  • Merchandise Restrictions

    If, for some reason, there are items that cannot be exported from the United States or imported into a particular destination country, Borderfree will notify you during the checkout process.

    • In compliance with U.S. Department of Transportation rules, restricted items such as fragrances must be delivered via standard shipping and cannot be shipped to Alaska, Hawaii, all U.S. territories, or APO/FPO addresses.
    • Certain consumer commodities such as aerosols, nail polish, fragrances, and other alcohol-based products are restricted air shipment products.
    • Some items require Fish & Wildlife declaration documents to export to certain countries. The cost of filing this documentation is $93.00 and will be added to your order total. Fish & Wildlife declaration document fee is non-refundable unless merchandise is defective. Please allow an additional 1 to 3 days for delivery.
    • Items greater than $10,000 cannot currently ship to International countries.

    Gift packaging and gift messages are not available for international orders.

    We do not currently support the sale or redemption of Neiman Marcus gift cards for international orders.

  • Payment Methods

    Borderfree supports Visa, MasterCard, American Express, PayPal, and China UnionPay. The Neiman Marcus credit card can only be used by calling 1.972.556.6011 and placing your order with a Customer Care Associate.

    Your credit card will be billed by Borderfree at the time your parcel(s) leaves the United States. BF*Neiman Marcus or Neiman Marcus via Borderfree will appear on your credit card statement.

    Last Updated October 27, 2016

  • Questions About Your Borderfree Order

    You may contact a Neiman Marcus Customer Care Associate 24 hours a day, 7 days a week at 972.556.6044, or via Chat at NeimanMarcus.com.

    Last Updated October 27, 2016

  • Returns Exchanges NonBorderFree

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of eligible items by mail or at any Neiman Marcus store (excluding Last call). Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.

    Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.

    Last Updated October 27, 2016

    Gifts

    To return a gift, simply fill out the packing slip, note the reason for return, and check the Gift Recipient box. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card.

    Last Updated October 27, 2016

    Returning Merchandise By Mail

    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    Please allow 10 to 14 days for processing your return.

    Last Updated December 8, 2016

    Other Items

    All fragrances, cosmetics and other restricted items must be unopened and in original packaging for a credit, refund or exchange. Restricted items must be returned using ground transportation.

    Personalized and monogrammed orders cannot be cancelled or returned.

    Perishable foods should not be returned. Please call us at 1.888.888.4757 for questions about your perishable items.

    Precious jewelry must be returned within 60 days of the date you receive it. Returns must include all original documentation. Return/exchange policies for specific items will be noted on the packing slip.

    Please allow 10 to 14 days for processing your return.

    Returning Online Purchases In Store

    Neiman Marcus online purchases may be returned to any Neiman Marcus store (excluding Last Call and Cusp stores). Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Credit will be given to the original form of payment.

    Returns without a packing slip are to be taken to the Customer Service department. Credit will be given to the original form of payment. Gift recipients will receive a Neiman Marcus Group Merchandise Credit Gift Card. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalogs, and online.

  • Returns Exchanges - NonBorderFree - Canada

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was delivered to you. Used merchandise cannot be returned unless defective.

    Last Updated April 17, 2014

    Gifts

    To return a gift, simply fill out the packing slip, note the reason for return, and check the Gift Recipient box. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call, and Bergdorf Goodman. In compliance with Federal law, for gifts valued at more then $2,000, the recipient will received a check instead of a gift card.

    Other Items

    All fragrances, cosmetics and other restricted items must be unopened and in original packaging for a credit, refund or exchange. Restricted items must be returned using ground transportation.
    For cosmetic color consultation, we recommend contacting a Beauty Product Specialist specialist who will be happy to assist with selections matching your skin tone and type.

    Orders for personalized items cannot be canceled, and personalized items cannot be returned. We ask that you take special care when specifying initials or names, and if requested, the style and color of the personalization.

    Perishable foods should not be returned. Please call us at 1-888-888-4757 for questions about your perishable items.

    Due to air transportation restrictions and regulations, fragrance, cosmetics and certain items considered hazardous materials are restricted to ground-only transport. These include aerosols and alcohol-based products (e.g., pressurized spray containers, hairspray, nail polish remover, etc.).

    Precious jewelry must be returned within 60 days of the date you receive it. Returns must include all original documentation. Return/exchange policies for specific items will be noted on the packing slip.

    Return/exchange policies for specific items that do not apply to the above policy such as jewelry, fine art, etc., will be noted on the packing slip on that item.
    Please allow 10 to 14 days for processing your return.

    Last Updated October 27, 2016

    Merchandise Value of $5,000 or More

    To ensure the proper handling of a return for merchandise with a retail value of $5,000 or more, please call 1-800-825-8255 extension 5740, Monday through Friday, 8:00am to 8:00pm (CST) to arrange a special pick up. Do not use the enclosed FedEx PRP Return Label for merchandise with a retail value of $5,000 or more. Returns will be subject to a $30.00 (U.S.) processing fee unless defective. For your convenience, pickups are Monday through Friday.

    Fish & Wildlife declaration document fees are non-refundable unless merchandise is defective.

    Last Updated June 19, 2014

    Canadian Return Instructions

    When you return your merchandise using the enclosed FedEx PRP Return Label, you are authorizing our Canadian customs broker to submit a claim for duty and taxes to Canada Border Services Agency on your behalf and to receive, endorse and deposit all such refunds. NeimanMarcus.com will refund the purchase price, applicable duty, and taxes directly to you when your return reaches our fulfillment center and is fully processed. Returns will be subject to a $30.00 (U.S.) processing fee unless defective.

    Last Updated June 30, 2014

    Customers who process a return through other carriers will do so at their own expense. Return freight, duty and taxes will be the responsibility of the customer. Any duty or taxes initially paid at time of purchase will also be the responsibility of the customer to file for reimbursement with Canada Border Services Agency.

    If you did not retain the original commercial invoice, you will need to take your return to your local Postal Office and send back at your own expense to NM Direct, 123 Customer Way, Irving, TX  75039.

    Please allow 3 to 4 weeks for credit to be processed.


    If you wish to return your items, please follow the steps below:

    (For merchandise over $5,000 please see above.)

    STEP 1 ??? Circle the item(s) you wish to return on your FedEX Commercial Invoice and note the return reason and enclose in your shipping carton. (Return Reason Codes are listed on your packing slip.)
    STEP 2 ??? Affix the top right-hand Receipt/Shipper Number sticker to the Commercial Invoice.
    STEP 3 ??? Enclose the FedEx Commercial Invoice & NM Packing Slip in your shipping carton. Commercial Sample
    STEP 4 ??? Fill out the top portion of the enclosed FedEx PRP Return Label with your Name, Address, City, Province, Postal Code, and the Order # from your packing slip. Return Label
    STEP 5 ??? Affix the FedEx PRP Return Label to the outside of your shipping carton.  To avoid any confusion, please be sure you deface or cover the original shipping label. (If you were shipped a box with an ORM-D label, please reuse same box and DO NOT deface or cover the label.)
    STEP 6 ??? Peel off the Shipper Receipt portion and retain for your records.
    STEP 7 ??? Return the shipping carton to any FedEx/Kinko’s location.

    If you did not retain the original commercial invoice, you will need to take your return to your local Postal Office and send back at your own expense to NM Direct, 123 Customer Way, Irving, TX  75039.  Original duty, tax, and freight will not be refunded.

    Please allow 3 to 4 weeks for your credit to be processed.

    If you have questions, please contact NeimanMarcus.com at 1.888.888.4757