Assistance

Assistance

Contact us anytime! 24 hours a day, 7 days a week
1.888.888.4757 Online Chat
Shop with Us
  • Payment Methods

    NeimanMarcus.com accepts the following payment types for online purchases:

    • The Neiman Marcus credit card
    • Neiman Marcus gift card (USA only)
    • American Express
    • VISA
    • Visa Checkout
    • MasterCard
    • MasterPass (for more information click here)
    • Discover
    • Diners Club
    • PayPal

    Credit Cards

    The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

    Debit Cards

    Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

    The NM Credit Card

    To apply online for an account, or to view your balance or make a payment, click here.
    When you complete an online NM credit card application, the information you submit will be protected and can be shared with us in complete confidence. We will not release information concerning your credit card to a third party except in accordance with our financial privacy policy, which will be mailed to you with your NM credit card upon approval of your application.

    Last Updated October 27, 2016

  • Sales Tax

    Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states:

    • Arizona
    • California
    • Colorado
    • Florida
    • Georgia
    • Hawaii
    • Illinois
    • Louisiana
    • Maryland
    • Massachusetts
    • Michigan
    • Missouri
    • Nevada
    • New Jersey
    • New York
    • North Carolina
    • Pennsylvania
    • Texas
    • Virginia
    • Washington
    • District of Columbia

    States Where Neiman Marcus Does Not Collect Sales or Use Tax

    Neiman Marcus does not collect sales or use taxes in all states. Your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. Your state may require you to report all purchases that were not taxed and to pay the tax on those purchases on a sales, use or income tax return. Details on how to report and pay these taxes may be found at the applicable state‘s website.

    Your Customer Care Associate will calculate the tax for you when you place your order.

    For Canada Information, click here

    Last Updated October 27, 2016

  • Buy Online Pickup in Store

    Need your order in a hurry or conveniently shipped to a nearby store? No worries! NeimanMarcus.com offers Buy Online, Pickup in a Neiman Marcus store! Eligible items are noted on the checkout page when you select the shipping option. Want it gift wrapped? No problem! Just check that option in your shopping bag!

    Order by 4PM local time for items available in your selected store pickup location and receive it the same day with no shipping charges! A Store Pickup Summary email will notify you when order is ready for pick up in approximately two hours after you receive the Order Summary confirmation email.

    If you have selected an item that is not currently available in your preferred store pickup location, we can ship it to your preferred store location in approximately 2-3 days. The Order Summary email will provide you with an estimated delivery date. Once it's ready for pickup, you will receive a Store Pickup Summary email.

    If for any reason you are unable to pick up your merchandise at the store, please contact us and we will make alternative arrangements for you. If the order is not picked up within seven (7) days of receiving the Store Pickup Summary email, the order will be cancelled and your method of payment refunded. Check store hours.

    Here is what you need to pick up your order - simple as 1-2-3!

    1. Wait until you receive the Store Pickup Summary email to proceed to the store. Please print or provide the email confirmation from your mobile device at pickup.
    2. Provide a current valid government-issued ID. Name must match the order.
    3. Please provide the credit card used on the order; the card type and last four digits of the account number must match the order unless the form of payment was PayPal. Only authorized credit card holders can pick up the order; gift recipients, personal assistants, etc., are not authorized. Neiman Marcus credit card holders may be verified if the order was placed with a NM or BG credit card.

    Last Updated February 25, 2015

  • Store Locator

  • Apparel Size Guides

    Women's Size Guides

    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

    Women's Measuring Instructions
    All measurements are in inches unless otherwise indicated.

    Classic Size Guide

    Classic Size Guide
      P S M L XL
    SIZE 2 4 6 8 10 12 14 16
    BUST 32½ 33½ 34½ 35½ 36½ 38 39½ 41
    WAIST 24 25 26 27 28 29½ 31 32½
    HIP 35 36 37 38 39 40½ 42 43½

    Modern Size Guide

    Modern Size Guide
      XS S M L XL XXL
    SIZE 0 2 4 6 8 10 12 14 16
    BUST 32 33 34½ 35½ 36½ 37½ 39 40½ 41½
    WAIST 24½ 25 - 26 27 28 29 30 31 32 - 33 34
    HIPS 34½ 35 - 36 37 38 39 40 41 42½ 43½

    European Size Conversion

    European Size Conversion
      XS S M L XL XXL
    US 0 2 4 6 8 10 12 14
    FRANCE 32 34 36 38 40 42 44 46
    ITALY 36 38 40 42 44 46 48 50
    UK 4 6 8 10 12 14 16 18
    ITALY 36 38 40 42 44 46 48 50
    DENMARK 30 32 34 36 38 40 42 44
    JAPAN 3 5 7 9 11 13 15 17
    BUST 31 32 33 34½ 35½ 37 38½ 40
    WAIST 24 25 26 27 28 29 - 30 31 32 - 33
    HIPS 34½ 35½ 36½ 37½ 38½ 40 41½ 43

    Women's Size Guide

    Women's Size Guide
      1X 2X 3X
    SIZE 14 16 18 20 22 24
    BUST 40 42 44 46 48 50
    WAIST 31 33 35 37 39½ 42
    HIP 42 44 46 48 50½ 53

    Petite Size Guide

    Petite Size Guide
      PXS PS PM PL
    SIZE 2/4P 6/8P 10/12P 12/14P
    BUST 32½ - 33½ 34½ - 35½ 36½ - 37½ 39½ - 40½
    WAIST 24½ - 25½ 26½ - 27½ 28½ - 29½ 31½ - 32½
    HIP 34½ - 35½ 35½ - 37½ 38½ - 39½ 41½ - 42½

    Tights&Hoisery Size Guide

    Tights&Hoisery Size Guide
      0 - XS 1 - S 2 - M 3 - L 4 - XL
    HIPS 31 - 37 34 - 38 36 - 42 40 - 46 45 - 54
    HEIGHT 4'9" - 5'1" 5'0" - 5'4" 5'2" - 5'8" 5'5" - 5'8" 5'6" - 5'10"

    Belt Size Guide

    Belt Size Guide
    SIZES XXS XS S M L XL XXL
    AMERICAN 26 in 28 in 30 in 32 in 34 in 36 in 38 in
    EUROPEAN 65 cm 70 cm 75 cm 80 cm 85 cm 90 cm 95 cm
    CHINA 2 尺 (chi) 3 2 尺 (chi) 4 2 尺 (chi) 6 2 尺 (chi) 7 2 尺 (chi) 9
    Belt Measuring Instructions

    To find out what size belt you wear, simply follow these guidelines:

    1. First, decide whether you will be wearing the belt at your waist or on your hips (lower rise). This will affect the fit of the belt.
    2. For waist belts, measure around your natural waistline (just at the belly button). This is usually the smallest part of your torso.
    3. For hip belts, measure around the fuller part of your hips (not the fullest), where your low-rise jeans would fall. Note: Hip belts are carried in larger sizes so they can be worn on the hips.
    4. The measurement that you get is your belt size (in inches or centimeters). Note: See our size guide above for inch and centimeter equivalencies.
    5. The size of a belt indicates the measurement from the buckle prong (or other method of closure) to the middle hole of the belt.

    International Conversions (Women's Shoes)

    International Conversions (Women's Shoes)
    AMERICAN EUROPEAN CHINA
    6 36 36
    7 37 37
    8 38 38
    9 39 39
    10 40 40
    11 41 41

    Measuring Instructions for Women

    Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

    • Bust: Wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.
    • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
    • Hips: Stand with your heels together, and measure around the fullest part of your hips.

    Men's Size Guides

    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

    Men's Measuring Instructions
    All measurements are in inches unless otherwise indicated.

    Shirts, Jackets&Outerwear

    Shirts, Jackets&Outerwear
      XS S M L XL XXL XXXL
    NECK (in) 14 - 14½ 14½ - 15 15½ - 16 16 - 16½ 17 - 17½ 18 - 18½ 19 - 19½
    CHEST (in) 34 - 36 36 - 38 38 - 40 42 - 44 44 - 46 46 - 48 48 - 50
    SLEEVE (in) 31 - 32 32 - 33 33 - 34 34 - 35 35 - 36 36 - 37 37 - 38
    EUROPEAN 44 - 46 46 - 48 48 - 50 50 - 52 52 - 54 54 - 56 56 - 58

    Dress Shirts

    Dress Shirts
    AMERICAN (in)
    Neck Size 14½ 15 15½ 16 16½ 17 17½ 18
    Sleeve Length 34 35 35½ 36 36½ 37 37½ 38
    EUROPEAN (cm)
    Neck Size 37 cm 38 cm 39 cm 41 cm 42 cm 43 cm 44 cm 46 cm
    Sleeve Length 87 cm 89 cm 90 cm 91½ cm 93 cm 94 cm 95 cm 96½ cm

    Suits&Sport Coats

    American Jacket Size
    (Chest size in inches)
    34 36 38 40 42 44 46 48 50
    European Jacket Size 44 46 48 50 52 54 56 58 60
    Trousers
    (Waist size in Inches)
    29 31 32 34 35 39 41 43 45

    Trousers, Shorts,&Swimwear

      XS S M L XL XXL
    AMERICAN
    (WAIST SIZE IN INCHES)
    24 26 28 30 32 34 36 38 40 42 44 46
    EUROPEAN 40 42 44 46 48 50 52 54 56 58 60 62

    Undergarments, Pajamas,&Robes

      S M L XL
    CHEST 34 - 36 38 - 40 42 - 44 46 - 48
    WAIST 28 - 30 32 - 34 36 - 38 40 - 42

    Gloves

      S M L XL
    HAND 7½ - 8 8½ - 9 9½ - 10 10½ - 11

    Shoes

    AMERICAN EUROPEAN ENGLISH
    6 38
    38½ 6
    7 39
    39½ 7
    8 40
    40½ 8
    9 42
    42½ 9
    10 43
    10½ 44 10
    11 44½ 10½
    11½ 45 11
    12 45½ 11½
    13 47 12
    Shoe Vendors Using American Sizing
    • Bruno Magli
    • Cole Haan
    • Gucci
    • John Varvatos
    • Puma
    • Salvatore Ferragamo
    Shoe Vendors Using English Sizing
    • Paul Smith
    • Prada
    • Prada Linea Rossa
    • Tod's

    Measuring Instructions for Men

    Before beginning, read the guidelines below and then compare your measurements to the charts above. For the best fit, wear little or no clothing while measuring, and use a fabric tape measure.

    • Neck: Measure around the middle of neck (at the Adam's apple). Allow room for your index finger to fit between the tape and your neck for a comfortable fit.
    • Chest: Wrap the tape around the highest part of your chest and shoulder blades, then drop your arms to your sides to measure.
    • Sleeve: Bend arm and place on hip. Measure along the arm from the center back of your neck to your wrist.
    • Glove: Measure around the dominant hand starting at the knuckles, omitting the thumb.
    • Waist: Measure around your natural waistline, keeping the tape comfortably loose.
    • Inseam: Measure along the inside of the leg just below the crotch to one inch below the ankle.

    Kids' Size Guides

    Sizing varies greatly between designers. If you are familiar with a designer, please order the size you normally do. If not, please match your measurements (in inches) to the size guides below.

    Infant Apparel Size Guide

    SIZE NEWBORN 0-3 MO. 3-6 MO. 6-9 MO. 12 MO. 18 MO. 24 MO.
    AMERICAN 5½ - 8 8½ - 12 12½ -16 16½ - 19 20 - 23 23½ - 26 26½ - 28
    EUROPEAN 18 - 19½ 20 - 23½ 24 - 25½ 26 - 27½ 28 - 30½ 31 - 32½ 33 - 35½

    Toddler Apparel Size Guide

    SIZE 2T 3T 4T 5T
    HEIGHT (in) 33 - 35½ 36 - 38½ 39 - 41½ 42 - 44½
    WEIGHT (lbs) 26½ - 28 28½ - 32 32½ - 37 37½ - 42
    AGE (yrs) 1½ - 2 2 2 4

    Girls' Apparel Size Guide

      XS S M L XL
    SIZE 4 5 6 6x 7 8 10 12 14 16
    HEIGHT (in) 39 - 41½ 42 - 44½ 45 - 46½ 47 - 48½ 49 - 51½ 52 - 53½ 54 - 55½ 56 - 58 58½ - 60 61- 62½
    WEIGHT (lbs) 32½ - 37 37½ - 42 42½ - 48 48½ - 54 60 66 74 84 96 110
    AGE (yrs) 3 4 5 6 6 - 7 7 - 8 8 - 9 9 - 10 10 - 11 11 - 12

    Boys' Apparel Size Guide

      XS S M L XL
    SIZE 4 5 6 7 8 10 12 14 16
    HEIGHT (in) 39 - 41½ 42 - 44½ 45 - 46½ 47 - 48½ 49 - 51½ 52 - 53½ 54 - 55½ 56 - 58 58½ - 60 61- 62½
    WEIGHT (lbs) 32½ - 37 37½ - 42 42½ - 48 48½ - 54 60 73 87 100 115
    AGE (yrs) 4 5 6 7 7 - 8 9 - 10 11 - 12 12 - 13 13 - 14

    Infant Shoe Size Guide

    AMERICAN 0.0 ½ 1 2 3
    EUROPEAN 16 16 16 17 17 18 18
    ENGLISH N/A N/A ½ 1 1 2
    LENGTH (in) 2⅘ 3⅝ 4 4⅛
    LENGTH (cm) 7 8⅓ 8⁹⁄₁₀ 9⅕ 10⅕ 10½

    Toddler Shoe Size Guide

    AMERICAN 4 5 6 7 8 9 10
    EUROPEAN 19 19 20 20 21 22 22 23 23 24 25 25 26 27
    ENGLISH 3 4 5 6 7 8 9
    LENGTH (in) 4⅝ 5 5⅛ 5⅝ 6 6⅛
    LENGTH (cm) 10⅘ 11⅖ 11⁷⁄₁₀ 12 12¹⁄₁₀ 12⁷⁄₁₀ 13⅓ 14 14⅓ 14⅗ 15½ 15⅗ 15⁹⁄₁₀ 16½

    Kids' (5-8 Years) Shoe Size Guide

    AMERICAN 10½ 11 11½ 12 12½ 13 13½ 1 2 3
    EUROPEAN 27 28 29 30 31 31 31 32 33 33 34 34
    ENGLISH 10 10½ 11 11½ 12 12½ 13 14 1 2
    LENGTH (in) 6⅝ 7 7⅛ 7 ¼ 7⅝ 8 8⅛ 8 ¼
    LENGTH (cm) 16⅘ 17¹⁄₁₀ 17⅘ 18¹⁄₁₀ 18⅖ 19¹⁄₁₀ 19⅖ 19⁷⁄₁₀ 20⅓ 20⅗ 21 21⅗

    Kids' (9 Years&Up) Shoe Size Guide

    AMERICAN 4 5 6 7
    WOMEN'S EQUIVALENT 5 6 7 8
    MEN'S EQUIVALENT N/A N/A N/A N/A N/A 6 7
    EUROPEAN 35 36 36 37 37 38 38 39
    ENGLISH 3 4 5 6
    LENGTH (in) 8⅝ 9 9⅛ 9⅝
    LENGTH (cm) 21⁹⁄₁₀ 22⅕ 22⁹⁄₁₀ 23⅕ 23½ 24¹⁄₁₀ 24⅖ 24⅘
  • California Customer Advisory

    WARNING: In accordance with Proposition 65, please be advised that consuming foods or beverages that have been kept or served in leaded crystal products sold on this website will expose you to lead, a chemical known to cause birth defects or other reproductive harm. For products containing a carcinogen, this product contains a chemical known to the State of California to cause cancer. For products containing a reproductive toxin, this product contains a chemical known to the State of California to cause birth defects or other reproductive harm.

    WARNING: Sunglasses contain bisphenol A (BPA), a chemical known to the State of California to cause birth defects or other reproductive harm.

    Last Updated May 10, 2016

  • Catalog Quick Order

  • Catalog Subscriptions

  • Measuring for Curtains

    Tips from our Design Team on how to measure for curtains.

    About Our Curtains

    • Width refers to a single curtain panel, even when they are sold in pairs.
    • Rod-pocket curtain length is the distance from the top of the rod pocket to the bottom of the hem. It does not include top ruffles or other decorative treatments above the pocket.
    • Tie-top and tab-top curtain lengths are the distance from the top of the panel to the bottom of the hem. It does not include the ties or tabs.

    How Wide?

    • Measure the width of the window, including any architectural molding or trim (if you want those to be covered by the curtains).
    • For a relaxed but tailored look with curtains loosely gathered, multiply the window width by 1.5 or 2. Divide that number by the width of a single curtain panel to get the number of panels you need.
    • For a full, luxurious look with curtains tightly gathered, multiply window width by 2.5 or 3. Divide that number by the width of a single curtain planel to get the number of panels you need.

    How Long?

    • For a traditional look, mount the curtain rod 4" above the top of the window. The distance from 4" above the window to about 1/2" above the floor is the length of your curtains.
    • For a grand, glamorous look with curtains that "puddle" on the floor, measure from 4" above the window to the floor, then add 3" to 4".
    • To make the room look taller, mount the curtain rod 2" to 3" below the ceiling. The longer curtains will draw the eye upward and create the illusion of a more spacious room.

    Rods & Finials

    • The length of the curtain rod should equal the total fabric width.
    • Add the length of two finials to the rod length to get the total amount of space necessary.
  • Merchandise & Availability

    NeimanMarcus.com offers an edited selection of the merchandise available in Neiman Marcus stores and through Neiman Marcus By Mail. We frequently add new designers and exciting products to our selection.

    Exclusive Products

    Items developed exclusively for The Neiman Marcus Group may appear at Neiman Marcus, Bergdorf Goodman, Horchow, and Last Call, and at CUSP stores.

    Merchandise Delays

    All items are advertised in good faith. If there is an unexpected delay in the availability of an advertised item, we will make every attempt to secure it and fill your order as quickly as possible.

    Availability and Prices

    Placing an item in your shopping cart does not guarantee it will be available when you are ready to make your purchase. Item quantities are limited, and items are removed when they are no longer available for purchase. A pre-order allows you to reserve merchandise before it is available for shipment.

    Merchandise depicted online or in catalogs may not be available at every Neiman Marcus??store; however, we will make every effort to fulfill your order by phone. Please refer to the order-by date in catalogs or??the book??for specific availability dates. There may be a small price increase for orders placed in the U.S. and shipped to foreign countries.

    Descriptive, typographic, or photographic errors are subject to correction.

    We reserve the right to limit quantities ordered.

    Last Updated October 27, 2016

  • Monogramming & Personalization

    You may order monogrammed linens and personalized stationery and other items online. When you select an item that may be monogrammed or personalized, you will automatically be asked to supply the necessary information for that item.

    Because personalized items are not returnable, we ask that you take special care when making your selections. The process takes approximately 2 to 4 weeks for linens and 3 to 4 weeks for stationery; please consider this time requirement when placing your order. For other personalized items, see the expected ship date listed next to the item in your Shopping Cart.

    Please order carefully, as monogrammed and personalized items are not returnable.

  • NM Cookie Recipe

  • Neiman Marcus Credit Card

    HOW TO APPLY

    To complete an online application, click here.

    The process is completely secure, and the information you submit is protected. We won't release your application information to a third party except in accordance with our privacy policy, which will be mailed to you with your NM Credit Card.

    Please allow 10 business days for review of your application. If you haven't received a response after 10 business days, please contact NM Credit Services for information.

    HOW TO CONTACT NM CREDIT SERVICES

    CALL: 1.800.685.6695 or, for international calls, 214.761.2660. Office hours are Monday through Friday 8:00 a.m. to 7:00 p.m. CT, or Saturday 9:00 a.m. to 1:00 p.m. CT.

    FAX: 214.761.2779

    ONLINE: To make a payment or manage your account online, click here.

    MAIL: Send your payment to Neiman Marcus, PO Box 5235, Carol Stream, IL 60197-5235

    EXPRESS DELIVERY: Send your payment via Federal Express, UPS, or another express delivery service to Neiman Marcus/Capital One, 1301 East Tower Road, Schaumburg, IL 60173

    AT A STORE: Come to Customer Service at any NM store to make a payment. To find your nearest NM, click here

    CLOSE ACCOUNT: Call Credit Services at 1.800.685.6695. You may also send your request in writing, clearly stating that you wish to close your account and including your name as it appears on the card, your account number, and your billing address, to Neiman Marcus Credit Services, PO Box 729080, Dallas, TX 75372-9979

  • NM Gift Cards®

    At NeimanMarcus.com, you may:

    1. Pay with an NM Gift Card®.
    2. Purchase Neiman Marcus Gift Cards® (in the form of a plastic credit-card style or NM Virtual Gift Card email). NM Gift Cards® may be redeemed online, at NM by Mail (phone order), or at your local Neiman Marcus store.
    3. Check the value of an NM Gift Card®.

    Paying for an online order with an NM Gift Card® or an NM Virtual Gift Card

    • To pay for an online order with an NM Gift Card® or an NM Virtual Gift Card, you will need the gift card number, plus, for security purposes, the four-digit code that appears on the back of the traditional card or on the NM Virtual Gift Card.
    • If you are paying with multiple gift cards, you cannot choose the amount to be deducted from each gift card. The balance due is deducted from the gift card with the least value first and then from the remaining gift cards in ascending order.
    • The remaining balance of your order, if any, will need to be charged to a credit card which can be entered on the payment screen.
    • Any unused value remains on the NM Gift Card® or NM Virtual Gift Card until you choose to use it.
    • If you cancel your order once it ships, or if you return your order, then you will be mailed a Merchandise Credit Gift Card, provided the returned merchandise is within the return policy guidelines.

    Terms and Conditions (NM Virtual Gift Card)

    The following Terms and Conditions govern your use of the NM Virtual Gift Card and they may only be modified in a writing signed by both parties:

    • NM Virtual Gift Cards may be treated the same as cash.
    • NM Virtual Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
    • NM Virtual Gift Card actual cash value is 1/10 of one cent.
    • NM Virtual Gift Cards cannot be purchased with a Neiman Marcus Gift Card®, nor can they be used to purchase a traditional gift card.
    • NM Virtual Gift Cards cannot be applied as payment on Neiman Marcus Credit Card accounts.
    • The NM Virtual Gift Card is immediately redeemable once your recipient receives the NM Virtual Gift Card email notification (we'll send it within one business day of order completion).
    • Sales tax is applicable on any merchandise purchased with an NM Virtual Gift Card.
    • Delivery to an incorrect but deliverable email address is the sole responsibility of the purchaser.
    • Delivery to a non-existent email address is the sole responsibility of the purchaser.
    • Neiman Marcus is not responsible for lost or stolen NM Virtual Gift Cards.

    Terms and Conditions (NM Gift Card®)

    The following Terms and Conditions govern your use of the NM Gift Card and they may only be modified in a writing signed by both parties:

    • NM Gift Cards may be treated the same as cash.
    • NM Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
    • NM Gift Card actual cash value is 1/10 of one cent.
    • NM Gift Cards cannot be purchased with an NM Virtual Gift Card, nor can they be used to purchase an NM Virtual Gift Card.
    • NM Gift Cards cannot be applied as payment on Neiman Marcus Credit Card accounts.
    • The NM Gift Card is immediately redeemable once your recipient receives the NM Gift Card via standard shipping (we'll send up to three days after processing your order).
    • Sales tax is applicable on any merchandise purchased with a NM Gift Card.
    • Delivery to an incorrect but deliverable shipping address is the sole responsibility of the purchaser.
    • Delivery to a nonexistent shipping address is the sole responsibility of the purchaser.
    • Neiman Marcus is not responsible for lost or stolen NM Gift Cards.

    Federal Requirements

    To help the government fight the funding of terrorism and money laundering activities, Federal law now requires Neiman Marcus and other retailers to obtain, verify, and record information that identifies customers in connection with certain gift card transactions. Such information includes your name, address, date of birth, and other identifying information, such as your driver's license or passport number.

    Neiman Marcus understands how important it is to our customers that such information is kept confidential. We will not use or transfer your information for any purpose other than as permitted or required by law, except with your consent.

    The new law also restricts our ability to offer gift card cash redemptions (other than minimal amounts required by law). In addition, certain returns may need to be processed at the Store Credit Office.

    We appreciate your cooperation with these new requirements. If you have any questions or concerns, please contact credit customer service at 1.800.685.6695.

    Corporate NM Gift Cards

    The perfect gift for clients, co-workers, and the company that you keep.

    • Motivate your employees to achieve new heights.
    • Drive sales through added-value programs.
    • Reward your top clientele.

    NM Gift Card Terms and Conditions apply to Corporate NM Gift Cards.

    For Corporate Gift Card purchases that involve a large quantity discount, please email or call 1.877.824.3564.

  • Order Cancellation

    You may cancel an order as long as the order status is "in process." If order status is "shipped," it cannot be canceled. Call toll-free 1.888.888.4757 to determine order status; to cancel, please have your order number ready. A pickup and/or restock fee may apply.

    Personalized/monogrammed items: Orders cannot be canceled or returned.

    Perishable/gourmet foods: Your cancellation request must be received at least 4 days prior to the requested delivery date.

    Whether you are a Registered Customer or a Guest, you can find the status of your order by clicking here.

    Last Updated October 27, 2016

  • Order Form

  • Ordering Information

    How to Order the book Merchandise

    Online

    To place an order online from the book, simply click on the book, Catalogs&Quick Order” and type in the book code and item number. Not every offering in the book is depicted on the site. If you would like one-on-one help, our Customer Care team is available 24/7 at 1.800.944.9888. Please note that catalog quick orders may only be shipped to U.S. addresses.

    Over the Phone

    Call toll-free 1.800.944.9888. Please have your credit card number available when ordering. Outside the U.S., U.S. Virgin Islands, Puerto Rico, or Canada, call 972.556.6021.

    Through the Mail

    If you prefer mailing in your order, an order form is available for download here. You may also call 1.800.825.8000 and we will be happy to fax, mail, or email you an order form. Our mailing address is P.O. BOX 650589, Dallas, Texas 75265-0589.

    If you have a question about an order that has already been placed, call 1.800.825.8000, 24 hours a day, 7 days a week. Have your order number ready.

    How to Order Catalog Merchandise

    Online

    To place an order online from a catalog, simply click on the book, Catalogs&Quick Order” and type in the catalog code and item number. Not every offering in catalogs is depicted on the site. If you would like one-on-one help, our Customer Care team is available 24/7 at 1.800.825.8000. Please note that catalog quick orders may only be shipped to U.S. addresses.

    Over the Phone

    Call toll-free 1.800.825.8000. Please have your credit card number available when ordering. Outside the U.S., U.S. Virgin Islands, Puerto Rico, or Canada, call 972.556.6021.

    Through the Mail

    If you prefer mailing in your order, an order form is available for download here. You may also call 1.800.825.8000 and we will be happy to fax, mail, or email you an order form. Our mailing address is P.O. BOX 650589, Dallas, Texas 75265-0589.

    If you have a question about an order that has already been placed, call 1.800.825.8000, 24 hours a day, 7 days a week. Have your order number ready.

  • Request A Catalog

    To receive one complimentary issue of a Neiman Marcus catalog, please call 1.800.634.6267. This offer does not include the Neiman Marcus Christmas Book or the book.

    To purchase a subscription to Neiman Marcus catalogs or to order the Christmas Book, click here.

  • Services

    Alterations

    Whether you purchased your item at Neiman Marcus, NeimanMarcus.com, Bergdorf Goodman, or BergdorfGoodman.com, alterations are convenient. Simply take your purchase to the nearest full-line Neiman Marcus store or to Bergdorf Goodman, and our master tailors will alter it to fit you perfectly. Standard alteration charges will apply.

    Fur Services

    Click to contact Fur Services.

    Replenishment

    Can I Cancel My Replenishment?

    Yes. Just visit the Replenishment Service page in your Online Account section and click on the item you wish to cancel. Each item has a link to cancel Replenishment Service. Orders that have already shipped will appear in your Order History and cannot be changed.

    Can I Change The Ship-To Address Or Billing Information Of Future Shipments?

    Yes. Once your first Replenishment Service item has shipped, you can make changes to future shipments. Just visit the Replenishment Service page in your Online Account section and click on the shipment you wish to change. For any item shown, you will find links to change the ship-to address for your next shipment(s) and to edit your billing information. Be sure to specify if you want the new information to apply to all replenishment items. Orders that have already shipped will appear in your Order History and cannot be changed.

    How Do I Start A Replenishment Service?

    Use the "Select Frequency" drop-down menu on beauty product pages to choose how often you want to receive that product. We will automatically ship it to you at the interval you select.

    How Do I Manage My Replenishment?

    View and manage your plan on the Replenishment Service page in your Online Account section. You can change the frequency of your replenishment shipments, skip a shipment, change your ship-to address, and edit your billing information for upcoming Replenishment Service shipments. Products added to your Replenishment Service will appear on the Replenishment Service page following shipment of the initial order.

    What Happens if An Item In My Replenishment Service Is No Longer Available?

    You will be notified via email that the product will no longer be available, and your shipments will stop once the stock is depleted. Our beauty product specialists will be happy to suggest replacement products if one of your Replenishment items is discontinued.

    How Will I Know When To Expect A Replenishment Shipment?

    Upcoming shipments and their dates are listed on the Replenishment Service page in your Online Account section. You will also receive an email 5-7 days prior to a shipment to confirm the shipping date and price of the item(s) you will be receiving. At that time, you can verify all information and/or make changes, if necessary.

    Can I Change The Arrival Date Of Future Replenishment Shipments?

    Yes. Once your first item in a Replenishment Service plan has shipped, you can make changes to future shipments. Just visit the Replenishment Service page in your Online Account section and click on the shipment you wish to change. You will find links to skip, cancel, or change the frequency of shipments for any item shown. Orders that have already shipped will appear in your Order History and cannot be changed.

  • Restaurant Locator

  • Sign Up For Email

  • Sweepstakes