HOW IT WORKS
1.
TALK TO US
If you’re near a store, bring us the item you want repaired or refurbished. Not near a store? You can contact our restoration center directly by email 24/7 or by calling us 8 AM-4 PM CT, Monday-Friday. We’ll discuss the details of your repair, determine if we can accommodate your request, help with the shipping, and, once the item is received at the restoration center, provide you with an order number that will let you track your request through the process.
2.
HELP IS HERE
Once we’ve received your item at our restoration center and evaluated it, your dedicated restoration specialist will contact you with details about the specific repairs your item requires, how long the repairs will take, and what the final cost will be. Your dedicated restoration specialist will be available throughout the process to answer your questions and provide updates.
3.
GREAT FINISH
Once we’ve completed the repairs, we’ll return your item to you. If you have any questions, your restoration specialist will be available with answers—or to help plan your next handbag transformation.
REFINISH/CLEAN
Starting at $105
RESTITCH AND RESEAL HANDLES/STRAPS
Starting at $50-$75
MAKE NEW HANDLES/STRAPS
Starting at $150-$200
REPLACE LININGS
Starting at $150
REPLACE HARDWARE
Starting at $75
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