MAKE IT LAST
REPAIR & RESTORATION
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We can refurbish your well-loved shoes, handbags, and jewelry, extending their life (and your love of them) while reducing your impact on the planet.
WHAT WE DO
At Neiman Marcus, we’re not just here for the moment or a season, we’re here for good—and for you. Our goal is to extend the life of 1 million items by 2025, and as part of that commitment, we’re increasing our range of repair services.
We refurbish, restore, and repair men’s and women’s shoes, handbags, accessories, and jewelry, from reheeling to replacing hardware, dyeing, cleaning, and much more.
REPAIR & RESTORATION SERVICES
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WOMEN’S & MEN’S SHOES
We’ll bring your shoes back to their former glory, replacing heels, covering scuffs and scratches, restoring the brilliance to the soles of your favorite Louboutins, and so much more. Whatever your shoes need, just ask.
HANDBAGS & LEATHER GOODS
From removing stains and giving leather a little love to replacing hardware and linings, repairing straps, and more, we’ll give new life to your most-loved handbags.
JEWELRY & WATCHES
We’ll bring the shine back to your favorite pieces by cleaning, polishing, replating, replacing stones and clasps, fixing broken chains, sizing rings, and more.
HOW WE DO IT
We’ll get your details, give you an order number so you can track your request, and stay in touch with you every step of the way.
NEAR A STORE?
If you live near a store, just bring us your items, and a style advisor will take it from there.
NOT NEAR A STORE?
You can contact our restoration center directly by emailing us 24/7 or calling 8 AM-4 PM CT, Monday-Friday.
APPAREL ALTERATIONS
Our restoration center only repairs and refurbishes shoes, handbags, men’s accessories, and jewelry. For questions about repairing or restyling apparel, make an appointment with your alterations specialist.
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